Complaints procedure


At CVO Semper, all teachers, administrative staff and management do their utmost to offer you quality lessons in the best possible conditions.

If you feel that something hasn’t gone as it should, please don’t hesitate to let us know. We do ask that you do this in a calm and polite manner so that we can handle your complaint professionally. 

Do you have a complaint about the lesson?

First, talk to your teacher about it. A good conversation often leads to the best solution.
If you are unable to resolve the issue together, you can contact the CVO Semper ombudsperson at ombudsdienst@cvosemper.be. The ombudsperson will make sure your complaint reaches the right person and is followed up appropriately. 

Do you have a complaint about the infrastructure or the practical arrangements?

Then contact the ombudsperson of CVO Semper at ombudsdienst@cvosemper.be.
The ombudsperson will ensure your complaint reaches the appropriate person and is properly dealt with.

Do you have a complaint about your payment? 

Our administrative staff will look into it for you. You can reach them at info@cvosemper.be

 

Whistleblower procedure

The whistleblower procedure contains everything you need to know about internal and external reports, including how they are received, handled and followed up.