DEALING WITH DIVERSITY
and intercultural communication
How do we ensure good and respectful communication in the workplace in an international team?
Learning objectives
After this workshop, participants will be able to:
distinguish between different ways of classifying cultures
explain the influence of culture on individuals and their thinking, experiences and communication
discuss the causes of intercultural conflicts
intervene appropriately in intercultural conflicts
use language that connects people
reframe messages in terms of content and context
listen assertively
communicate non-violently definition of terms
strategies: role play
Establishing and maintaining contacts, even in difficult situations (including with people with different views and backgrounds)
Empathising with someone's situation, showing understanding and dealing with it tactfully.
(see curriculum ‘Interculturele medewerker’, 2012/707/6//D)
Target group
This workshop is suitable for:
- job seekers, employees, self-employed persons, etc.
Programma
Module 1: Dealing with diversity in the workplace
Practical exercises (reflection assignments, role-playing) and evaluation
Time investment per module
- ½ day workshop
- ½ day reflection session
- In-company training
Trainer
Heidi De Prins
English-German translator with teaching experience in communication skills, intercultural mediation, cross-cultural communication, NT2, Dutch, English and German, and extensive collaboration with students and colleagues with non-Belgian roots.
Interested?
Please contact our team. We would be happy to discuss your situation and propose a tailor-made programme.